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Secrets Cap Cana, 1st Hotel Chain in the Caribbean to Receive Posi-Check Certification

Source: Secrets Cap Cana

Audit Protocol for the Prevention of Infection Spread (POS), or the POSI-Check certification from Cristal International Standards, one of the most advanced third party verification standards in the industry, is being applied to all AMResorts brand properties specifically to address the post-COVID-19 world. Secrets Cap Cana is one of the first to employ these standards.

Health and safety has always been a priority for us, we have increased our hygiene and quality protocols and procedures at our hotel, Secrets Cap Cana is currently implementing the CleanComplete Verification standards, a 360 degree quality and hygiene program, which includes the entire operation of the resort, certified by Cristal International Standards one of the highest level certifications in the industry.

Redefining the guest travel journey, the CleanComplete Verification™ program includes:


  • Welcome Back – Arrival and Check-In Procedures:Hygiene check-in stations with temperature check protocols in place upon arrival to resort, and increased sanitation procedures including use of alcohol-based hand sanitizer for those handling luggage and cleaning of the lobby with high-grade disinfectant every hour.


  • Come on In – Room Cleaning Procedures: Cristal RoomCheck verification process to meet the highest hygiene cleaning for each guest room, with sanitation information on in-room tablets, printouts and TVs.


  • Time to Relax – Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.


  • Fun for the Kids – Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.


  • Dine in Style – Food and Beverage Protocols: All bar and restaurants employ social distancing measures, while staff wear masks and use increased hygiene techniques.


  • See You Again Soon – Check-Out and Departure Procedures: Express check-out service to reduce contact.


We are proud of the high quality, safety and hygiene standards that the Secrets Cap Cana hotel employs, allowing our guests to vacation with complete peace of mind.

We’re at good pace, our guests are having a pleasant experience, they feel safe and comfortable, and are enjoying the highest level of service, the only one we know how to deliver.